Customer policy

Delivery & refunds

Last updated: 17 September 2026

Where we supply

Samarth Fresh Flour (ABN 73 522 069 631) supplies products from 91B Bridge Road, Westmead NSW 2145, Australia. Website delivery is currently local, up to 40 km from Westmead. The website does not offer international delivery.

Pickup

Pickup is available from 91B Bridge Road, Westmead NSW 2145, Australia. Select a pickup date during checkout. Weekend pickup is allowed; customers should confirm the pickup time on WhatsApp before travelling. Made-to-order items are subject to preparation confirmation.

Local delivery days and charges

Local delivery is available on Saturday and Sunday. Standard delivery is $6.99 within 9 km of the pickup location, then $0.65 per additional kilometre up to a maximum delivery distance of 40 km. Orders of $100 or more receive free standard delivery within the 40 km service area. A valid admin-issued free-delivery code can also reduce the delivery fee to $0.00.

How delivery distance is calculated

For an address selected from the website's Google address suggestions, the site calculates a toll-avoiding road route from the Westmead pickup location. The resulting delivery charge is shown at checkout before the order is submitted. If automatic address calculation is unavailable, the customer may enter the address manually and provide an estimated distance. Manual-address orders require Admin review, and the final delivery charge must be confirmed before payment.

Order total

Checkout shows the items subtotal, delivery charge and order total in Australian dollars (AUD). If card payment is enabled, the card processing charge and card-payment total are also displayed before the customer starts Stripe Checkout. PayID has no card processing charge.

Delivery timing

The customer selects a preferred delivery day at checkout. Delivery timing remains subject to order confirmation, preparation capacity, route planning and customer availability. If Samarth Fresh Flour cannot fulfil the requested timing, we will contact the customer using the order contact details.

Change of mind and cancellations

Please choose carefully. We do not normally provide a refund solely because a customer changes their mind or makes a wrong selection. If you need to cancel or change an order, contact us promptly. Freshly milled, prepared or perishable products may not be cancellable once preparation has started.

Faulty, damaged, incorrect or misdescribed goods

Your rights under the Australian Consumer Law are not excluded by this policy. If goods are faulty, damaged on delivery, incorrectly supplied, materially different from the product ordered or otherwise fail an applicable consumer guarantee, contact us promptly with the order reference and details of the problem. Depending on the circumstances and applicable law, the remedy may include replacement, refund or another appropriate remedy.

How to request help

Contact Samarth Fresh Flour on +61 420 295 502 (phone/WhatsApp) or info@samarthflour.com. Please include your order reference, product details and a brief explanation of the issue.